DJ Controllers
DJ Mixers
Turntables
Headphones
Cartridges
Studio
Speakers
Audio Interfaces
Accessories
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Studio Devices & Audio Interfaces
You need support? Take a look at the support ticket request.
Use the Download Finder to access all drivers, mappings, manuals and software.
If you are looking for a spare part for your Reloop product then fill out the request.
Here you can find useful information about DJing. We share our knowledge with you and update this area regularly with new content.
An overview of all Reloop dealers worldwide can be found here.
Usually we call attention to products in our website's news area as soon as they are delivered to specialized trade. Precise delivery dates are available on many of our dealers websites.
Please refer to the dealer who sold you the device. Warranty claims and an optionally issued guarantee have to be asserted at your dealer. There you will obtain further information regarding repairs processing.
Should your dealer no longer exist please get in touch with our local distributor in your country.
Please get in touch with your dealer for questions concerning the current status of your repairing procedure.
Should not all parts be included in the delivery of your Reloop product as described on the gift box please get in touch with the dealer who sold you the product.
In order to save shipping costs Spare parts can be ordered via all authorized Reloop dealers. An overview of all Reloop dealers can be found here. You can also order spare parts directly from us through our spare part inquiry.
We recommend not to open our devices by yourself for error diagnostics. Improper attempts to repair may lead to malfunctions. When experiencing defects please refer to the dealer who sold you the device.
System requirements can be found in the instruction manual and the product webpage. Please get in touch with us via contact formular, if you can not find the information you are searching for.
All Reloop instruction manuals contain a drawing and a description for the proper installation of your product. Should this not be of help please get in touch with us via our Support Ticket Request
You can find a list of discontinued products here. There you can find a better part of instruction manuals regarding discontinued products. If your product is not listed, please get in touch with us via the contact form.
Which devices fit into which cases is listed in the product description. For our controller cases we have added the inner dimensions in the product description.
Please refer to the comparison chart below.
Djay comparison chart
IPAD compatibility
Please see the following compatibility list to find out whether an update to Windows 11 is already possible for your product or not:
If a product is not supported or still under testing, we strongly recommend that you remain on current versions of Windows until the compatibility list is updated with your product. If your system is running flawlessly and you don't experience any issues either, we also recommend not to update.
UPDATED: 1st December 2022
Please see the following compatibility list to find out whether an update to macOS Ventura is already possible for your product or not:
If a product is not supported or still under testing, we strongly recommend that you remain on current versions of macOS until the compatibility list is updated with your product. If your system is running flawlessly and you don't experience any issues either, we also recommend not to update.
*Please make sure to have at least Serato DJ Lite/Pro 3.0 installed
UPDATED: 13th December 2022
We fit all our dealers with promotional material. Please ask your dealer whether he has got a broshure or promo goodies such as Reloop stickers and key holders for you. Usually promotional material should be available at your dealer's shop. If this is not the case please ask him to get in touch with us.
Furthermore it is possible to order merchandise through our online Merch Shop.
FLUX is supported with Serato DJ Pro Version 3.0.5 or higher Download here Serato DJ Pro
Please see in this tutorial:
Reloop RMX-95 Tutorial - Did You Know?
Please make sure that all applications are closed before getting started. Here is also a video tutorial: Reloop Mixon 8 Pro - How to update the Firmware? Did You Know? (Tutorial) 1. Download the firmware update here: Reloop Mixon 8 Pro Firmware 2. Unzip the firmware update and open the updater application "Mixon 8 Pro Updater for Mac". 3. Press Cancel on the shown "Security & Safety" message: 4. Go to your settings to "Safety & Security" and press "Open Anyway" 5. Follow the instructions of the updater: 6. The progress of the update will be displayed in the Jogwheels. All information also included in the Firmware Update Instructions
Please make sure that all applications are closed before getting started. Here is also a video tutorial: Reloop Mixon 8 Pro - How to update the Firmware? Did You Know? (Tutorial) 1. Download the firmware update here: Reloop Mixon 8 Pro Firmware 2. Unzip the firmware update and open the updater application "Mixon 8 Pro Updater for Windows". 3. Follow the instructions of the updater. 4. The progress of the update will be displayed in the Jogwheels. All information also included in the Firmware Update Instructions
Press twice the Sampler mode button in order to get into the Neural Mix Pad mode: This is how the 8 Performance Pads control your Neural Mix mode:
By pressing Shift + FX 1-3 you can select which Neural Mix elements should be manipulated by your effects. Choose between the deck’s full audio output (nothing selected), and the drum/harmonic/vocals Neural Mix elements. At the bottom of the panel, the Neural Mix FX routing menu switches what audio the effects will alter: By these symbols you can see which Neural Mix element is altered through the effect:
Hold SHIFT and press the TAP button on either FX Unit 1 or 2. This will switch between default EQ and Neural Mix EQ.
See Ready Setup Guide.
The Reloop Ready has a Serato DJ Lite version included. NOTE: Minimum Requirements Serato DJ Lite 1.5.0 Download Here To use the Ready with Serato DJ Pro you need an upgrade as described here: https://serato.com/dj/pro/buy-dj-pro NOTE: Minimum Requirements Serato DJ Pro 2.5.0 Download Here You have a Serato DJ Pro license, but you are still having problems connecting your controller to Serato DJ Pro. Please check this article: Troubleshooting Activation Problems Serato DJ Pro
See Buddy Setup Guide.
No, you do not need a pro subscription. You can download the free djay app in the respective app store and connect your Reloop Buddy via plug and play. The Reloop Buddy works out of the box with the djay app on many platforms without any subscription or further payment. Algoriddim has recently merged their apps into one app, but added subscriptions for pro features (e.g. video mixing, Neural Mix, pre-cueing, recording, etc.). When you connect the Buddy controller to djay, it unlocks (for free) some of these pro features. In summary, each feature or mode found on the controller does not require a pro subscription (e.g. Neural Mix, looper, sampler & pre-cueing). Other pro features (e.g. video mixing), which are not accessible via a direct Buddy control, still require a pro subscription. Please note that the app feature set may vary, depending on the platform being used. Please visit the djay app page on the respective platform’s app store to check which features are supported. https://www.algoriddim.com/apps
See Djay Comparison Chart.
Cleaning the contacts of the tonearm and the cartridge can be done by using distillate alcohol and a Qtip. We also offer this tonearm and cartridge cleaning set: Tonearm & Cartridge Contact Cleaning Set Also have a look at our turntable treatment know-how: Turntable Treatment
Please follow through the following article by Serato. KNOWN ISSUE: macOS 10.14 Mojave, macOS 10.15 Catalina, macOS 11 Big Sur & macOS 12 Monterey require microphone (internal input) access for Serato DJ Pro.
The build-in miniInnofader Pro's have precise configuration possibilites. Learn how to adjust your crossfader or linefader cut-in in our ELITE Did You Know Tutorial. If you have any issues carrying out this configuration, contact our support team via our Support Ticket Request. Alternatively you can do a fader recalibration with the help of our Reloop ELITE mini Innofader Pro calibration process.
Reloop ELITE mini Innofader Pro calibration process
In our ‚Did You Know‘-Video we explain details regarding the firmware menu and how to access it.
Yes, the Serato DJ Pro FX can also be used with external audio sources. This requires a connection to the computer & Serato DJ Pro. Here you can find a tutorial: ELITE - DID YOU KNOW
Go to the firmware menu (tutorial: ELITE - DID YOU KNOW). Under “FX-Fader“ you can select between FX1 or FX1-FX3.
If the LOAD buttons are blinking and the SHIFT button is lit, the firmware update mode is active. In this case please carry out the firmware update. Afterwards the mixer should be able to be switched on as usual. The firmware update can be found in our download finder: DOWNLOAD FINDER Please follow the instructions from the readme text file. NOTE: In order to open the JAR file, the latest Java version needs to be installed. https://www.java.com
Please see in this demo by DJ Angelo:
In our ‚Did You Know‘-Video we explain how custom mappings could be used based on an example. Or you can proceed as follows: 1. First set TWEAK FX to custom mode, by pressing the MODE button until the LED is lit green. 2. Make sure that “Allow Serato Hardware Remapping“ is activated in the Serato DJ Pro settings. 3. Make sure that you are creating a new MIDI mapping in Serato DJ Pro: 4. Now click MIDI in your Serato DJ Pro view and click the desired MIDI command. Now turn the filter knob to configure the MIDI assignment. 5. Now save your mapping.
Please register your Reloop Elite only under the following link: www.reloop.com/bpmsupreme You will receive your voucher code via e-mail that you can use to redeem your BPM Supreme 90-days trial offer under https://reloop.bpmsupreme.com/. NOTE: Please be informed that you cannot redeem the code for an already existing subscription at BPM Supreme.
An existing hardware remapping from Serato DJ Pro might be causing the problem. MIDI conflict (Buttons activating the wrong functions on a supported device)
You can use Stems by doing a custom MIDI Mapping in Serato DJ Pro: MIDI mapping Stems with Serato DJ Pro Note: You need to have installed at least Serato DJ Pro 3.0
Please check whether this only happens when a USB connection is established between the RP-8000 MK2 and Serato DJ Pro. If this is the case, an existing hardware remapping from Serato DJ Pro might be causing the problem. Learn more here: MIDI conflict (Buttons activating the wrong functions on a supported device) You can also simply disable "Allow Hardware Remapping" as follows:
The RP-8000 MK2 should be connected to the computer via USB. Make sure you are using the latest version of Serato DJ Pro. The RP-8000 MK2 was released with version 2.1.0 of Serato and has been compatible since then. The latest Serato DJ Pro version can be downloaded here: https://serato.com/dj/pro/downloads The RP-8000 MK2 is an Official Serato Accessory. However, it does not activate the software. You need a Serato DJ Pro DVS capable hardware with the appropriate license. Learn how to activate DVS in Serato DJ Pro: https://serato.com/activation/dvs
By holding the SHIFT and LOOP buttons and simultaneously turning on the turntable, you will enter the advanced setup menu. Now each drum pad has a function of its own that can be turned on/off. When lit green, the function is activated, when lit red, the function is deactivated.
1. Power off the RP-8000MK2 turntable. 2. Hold „SHIFT“ + „SMPL“-buttons while powering on the unit via the power switch.
You can find more detailed information in our Firmware Upgrade Guide.
Press and hold Shift and use the +16%-button to change display mode. The following modes are available: 1. Pitch Fader Position 2. BPM (Serato DJ Pro) 3. Elapsed Time (Serato DJ Pro) 4. Ramain Time (Serato DJ Pro)
Learn the basics about Platter Play in our DYK video series on our Youtube Channel. You can find more detailed information in our Platter Play PDF .
Please refer to the manual below.
Please note, that this manual is only relevant to users who have purchased a unit in Japan, USA, Australia or New Zealand, with a serial number beginning with RT1904xxxxx. All other units have this configuration already by default.
SPIN_Crossfader_Guide.pdf
We recommend 18650 type batteries.
Use a USB power supply unit with at least 5V/1.75A, recommended is 5V/2A.
Please refer to the PDF below.
USB-C Guide for iOS
Lightning Adapter Guide
No, for most cases it is sufficient if you only connect one USB port. We have included the Dual USB cable for situations when you have linked two NEON's together and your computer does not supply sufficient power.
Yes, it works with Virtual DJ 8 - be sure to update to the newest version for full support. http://www.virtualdj.com/forums/196116/Hardware_Technical_Support/Reloop_NEON_-_Official_Support.html http://www.virtualdj.com/documents/Reloop%20Neon%20-%20VirtualDJ%208%20Operation%20Guide.pdf
Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support. http://www.reloop.com/reloop-neon#download
Reloop NEON is a USB MIDI controller, so it is compatible with any current DJ and studio software that supports MIDI editing within the software. The full range of functions can be maxed out with Serato DJ for which an elaborate plug-and-play mapping was developed in close cooperation with Serato.
Reloop NEON runs completely plug-and-play with Serato DJ 1.7.1 or higher.
Generally, you can control all four decks with only one NEON controller, but of course it is also possible to use a dedicated NEON per deck. Consequently a connection of up to 4 devices is possible, whereby 2 controllers can be connected directly via smart link.
Yes, they are, and it works so well that even experienced trigger artists will have lots of fun.
Yes, after purchase the optionally availabe FLIP feature can be used directly with NEON. The expansion pack is available under: http://serato.com/dj/expansion-packs/flip
Yes, your hardware is class compliant with OSX 10.10 Yosemite and does not require any special drivers or firmware update. But please check your software website for official support info and release updates.
Yes, it works with Virtual DJ 8 - be sure to update to the newest version for full support.
Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support. http://www.reloop.com/reloop-rp-8000#download
Yes, your hardware is class compliant with OSX 10.9 & 10.10 and does not require any special drivers. But we suggest to update your firmware to version 1.1 or higher if you have recognition problems.
Also, please check your software website for official support info and release updates.
Yes, it works with Virtual DJ 8 - be sure to update to the newest version for full support. http://www.virtualdj.com/documents/Reloop%20Beatmix%202%20-%20VirtualDJ%208%20Operation%20Guide.pdf
Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support. http://www.reloop.com/reloop-beatmix-2#download
Yes, your hardware is class compliant with OSX 10.9 & 10.10 and does not require any special drivers. But we suggest to update your firmware to version 1.7 or higher if you have recognition problems.
Yes, it works with Virtual DJ 8 - be sure to update to the newest version for full support. http://www.virtualdj.com/documents/Reloop%20Beatmix%204%20-%20VirtualDJ%208%20Operation%20Guide.pdf
Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support. http://www.reloop.com/reloop-beatmix-4#download
ipadpro_usbc_mixon_mixtour_beatpad.pdf
FL Studio 11.1 or higher offers basic support for Keypad & Keyfadr: http://forum.image-line.com/viewtopic.php?f=100&t=123737 Image-Line support & help: http://www.image-line.com/support/
Bitwig Studio 1.1 or higher offers support for Keypad & Keyfadr: http://www.bitwig.com Bitwig support & help: http://www.bitwig.com/en/support/faq.html
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