Help Center


General Questions

An overview of all Reloop dealers worldwide can be found here.

Usually we call attention to products in our website's news area as soon as they are delivered to specialized trade. Precise delivery dates are available on many of our dealers websites.

Please refer to the dealer who sold you the device. Warranty claims and an optionally issued guarantee have to be asserted at your dealer. There you will obtain further information regarding repairs processing.

Should your dealer no longer exist please get in touch with our local distributor in your country.

Please get in touch with your dealer for questions concerning the current status of your repairing procedure.

Should not all parts be included in the delivery of your Reloop product as described on the gift box please get in touch with the dealer who sold you the product.

In order to save shipping costs Spare parts can be ordered via all authorized Reloop dealers. An overview of all Reloop dealers can be found here.
You can also order spare parts directly from us through our spare part inquiry.

We recommend not to open our devices by yourself for error diagnostics. Improper attempts to repair may lead to malfunctions. When experiencing defects please refer to the dealer who sold you the device.

System requirements can be found in the instruction manual and the product webpage. Please get in touch with us via contact formular, if you can not find the information you are searching for.

All Reloop instruction manuals contain a drawing and a description for the proper installation of your product. Should this not be of help please get in touch with us via our Support Ticket Request

You can find a list of discontinued products here. There you can find a better part of instruction manuals regarding discontinued products. If your product is not listed, please get in touch with us via the contact form.

Which devices fit into which cases is listed in the product description. For our controller cases we have added the inner dimensions in the product description.

Please refer to the comparison chart below.

IPAD compatibility

Please see the following compatibility list to find out whether an update to Catalina is already possible for your product or not:

Product Software Status
ELITE Serato DJ Pro Supported*
RMX-90 DVS Serato DJ Pro Supported*
Mixon 4 Serato DJ Pro Supported
Mixon 4 djay Pro Supported
TOUCH VirtualDJ Pro Under testing
KUT Core Audio Supported
Beatmix 4 MK2 Serato DJ Pro Supported
Beatmix 2 MK2 Serato DJ Pro Supported
Beatmix 4 Serato DJ Pro Supported
Beatmix 2 Serato DJ Pro Supported
Terminal Mix 8 Serato DJ Pro Supported
Terminal Mix 2 Serato DJ Pro Supported
Terminal Mix 4 Serato DJ Pro Supported
Beatpad 2 djay Pro Supported
Beatpad 1 djay Pro Supported
Mixtour djay Pro Supported
Jockey 3 ME Traktor LE Supported**
Jockey 3 Remix Traktor LE Supported**
RP-8000MK2 Serato DJ Pro Supported
RP-8000 Serato DJ Pro Supported
NEON Serato DJ Pro Supported
iPhono 2 Core Audio Supported
Legacy products Unsupported

If a product is not supported or still under testing, we strongly recommend that you remain on current versions of macOS until the compatibility list is updated with your product. If your system is running flawlessly and you don't experience any issues either, we also recommend not to update.

*macOS Catalina 10.15.4

**Driver update required

UPDATED: 6th April 2020

We fit all our dealers with promotional material. Please ask your dealer whether he has got a broshure or promo goodies such as Reloop stickers and key holders for you. Usually promotional material should be available at your dealer's shop. If this is not the case please ask him to get in touch with us.

Furthermore it is possible to order merchandise through our online Merch Shop.



ELITE

Please register your Reloop Elite only under the following link: www.reloop.com/bpmsupreme

You will receive your voucher code via e-mail that you can use to redeem your BPM Supreme 90-days trial offer under https://reloop.bpmsupreme.com/.

NOTE: Please be informed that you cannot redeem the code for an already existing subscription at BPM Supreme.

In our ‚Did You Know‘-Video we explain how custom mappings could be used based on an example. Or you can proceed as follows:

1. First set TWEAK FX to custom mode, by pressing the MODE button until the LED is lit green.
TweakFX

2. Make sure that “Allow Serato Hardware Remapping“ is activated in the Serato DJ Pro settings.
TweakFX

3. Make sure that you are creating a new MIDI mapping in Serato DJ Pro:
TweakFX

4. Now click MIDI in your Serato DJ Pro view and click the desired MIDI command. Now turn the filter knob to configure the MIDI assignment.
TweakFX

5. Now save your mapping.
TweakFX

If the LOAD buttons are blinking and the SHIFT button is lit, the firmware update mode is active.
In this case please carry out the firmware update.
Afterwards the mixer should be able to be switched on as usual.
The firmware update can be found in our download finder:
DOWNLOAD FINDER
Please follow the instructions from the readme text file.
NOTE: In order to open the JAR file, the latest Java version needs to be installed. https://www.java.com

Go to the firmware menu (tutorial: ELITE - DID YOU KNOW).
Under “FX-Fader“ you can select between FX1 or FX1-FX3.

FX Fader

Yes, the Serato DJ Pro FX can also be used with external audio sources.
This requires a connection to the computer & Serato DJ Pro.
Here you can find a tutorial:
ELITE - DID YOU KNOW

In our ‚Did You Know‘-Video we explain details regarding the firmware menu and how to access it.

The build-in miniInnofader Pro's have precise configuration possibilites.
Learn how to adjust your crossfader or linefader cut-in in our ELITE Did You Know Tutorial.

If you have any issues carrying out this configuration, contact our support team via our Support Ticket Request.
Alternatively you can do a fader recalibration with the help of our Reloop ELITE mini Innofader Pro calibration process.


RP-8000 MK2

Please check whether this only happens when a USB connection is established between the RP-8000 MK2 and Serato DJ Pro. If this is the case, an existing hardware remapping from Serato DJ Pro might be causing the problem.
Learn more here:
MIDI conflict (Buttons activating the wrong functions on a supported device)
You can also simply disable "Allow Hardware Remapping" as follows:

Serato Hardware Remapping

The RP-8000 MK2 should be connected to the computer via USB. Make sure you are using the latest version of Serato DJ Pro. The RP-8000 MK2 was released with version 2.1.0 of Serato and has been compatible since then. The latest Serato DJ Pro version can be downloaded here:
https://serato.com/dj/pro/downloads
The RP-8000 MK2 is an Official Serato Accessory. However, it does not activate the software. You need a Serato DJ Pro DVS capable hardware with the appropriate license. Here you can find all Serato DJ Pro hardware products:
https://serato.com/dj/hardware

By holding the SHIFT and LOOP buttons and simultaneously turning on the turntable, you will enter the advanced setup menu.
Now each drum pad has a function of its own that can be turned on/off.
When lit green, the function is activated, when lit red, the function is deactivated.

drum pad functions

Press and hold Shift and use the +16%-button to change display mode.
The following modes are available:
1. Pitch Fader Position
2. BPM (Serato DJ Pro)
3. Elapsed Time (Serato DJ Pro)
4. Ramain Time (Serato DJ Pro)

Learn the basics about Platter Play in our DYK video series on our Youtube Channel.
You can find more detailed information in our Platter Play PDF .


Touch

In order to deregister your TOUCH controller, please fill out this online form:
https://www.reloop.com/touch-unregister-request

TOUCH Deregister Request Screenshot
Check if the "Mirror Displays" feature in your display settings is deactivated.
Mirror Displays Settings

Should you still not be able to use the touch screen, please proceed as follows:

1. Search for "UPDD Calibrate" and start the application.
UPDD Calibrate

2. Now the UPDD calibrating tool should be visible. If it appears on your computer screen instead of the touch screen, click on “Next” until it appears on your touch screen. Now touch the screen and tap on the cross with your finger.
Identify Touch Device
Check whether your monitor is set as extended monitor.
Extended Monitor Settings

In case the touch screen does not work correctly, please check whether all cables are attached firmly. Also, make sure that your TOUCH controller is set as extended monitor.

Should you still not be able to use the touch screen, please proceed as follows:

1. Please open the Control Panel while you have Virtual DJ with Touch connected and powered on. Open up Tablet PC settings.
Tablet Settings

2. Select your RELOOP-TOUCH display and go to Setup.
Tablet Display Settings

3. If this appears on your computer screen, please press Enter until it appears on your touch screen. When this appears on your touch screen, tap it several times until this picture disappears. Now the touch surface should be assigned to the touch screen. These settings should be saved automatically in your Windows settings.
Identify Screen

Spin

Please refer to the manual below.

Please note, that this manual is only relevant to users who have purchased a unit in Japan, USA, Australia or New Zealand, with a serial number beginning with RT1904xxxxx. All other units have this configuration already by default.

SPIN_Crossfader_Guide.pdf

  • Please use the included micro USB cable. If you use another USB cable, make sure that the length does not exceed 60 cm.
  • Make sure that your batteries are fully charged. If the batteries go below a certain threshold, the above-mentioned issues may occur.
  • If your SPINs' batteries power runs low and you would like to switch to a different power source, make sure to take out the batteries, otherwise they stay active as the primary power source.

We recommend 18650 type batteries.

  • To charge the batteries turn on your SPIN and connect the device via micro USB to a 5V/2A power source. In order to charge with 0.5A, please make sure to have the volume in minimum position, Bluetooth disconnected and the platter not moving. Depending on your 18650 batteries’ capacity, this can take around 8-12 hours.
  • If you charge your batteries while SPIN is turned off, this charging process is slower.
  • Charging the batteries while using SPIN is not recommended as this could drain the batteries.

Use a USB power supply unit with at least 5V/1.75A, recommended is 5V/2A.


KUT

Please register your Reloop KUT under the following link:
https://reloop.bpmsupreme.com/

NOTE: Please be informed that you cannot redeem the code for an already existing subscription at BPM Supreme.

Mixon 4

Please refer to the comparison chart below.

IPAD compatibility

We recommend to always use the latest djay version. However, it is still possible to use previous djay versions with your Reloop Mixon 4.

Beatpad 2

Please refer to the comparison chart below.

IPAD compatibility

We recommend to always use the latest djay version. However, it is still possible to use previous djay versions with your Reloop Beatpad 2.
Regular dynamic microphones with an impedance of > 400 ohms are recommended.
The current MFi chips from Apple do not support older 30-Pin iOS devices any more.
All Lightning (8-Pin) generation iPhone / iPod / iPad devices are supported.

Mixtour

We recommend to always use the latest djay version. However, it is still possible to use previous djay versions with your Reloop Mixtour.

Neon

No, for most cases it is sufficient if you only connect one USB port. We have included the Dual USB cable for situations when you have linked two NEON's together and your computer does not supply sufficient power.

Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support.

http://www.reloop.com/reloop-neon#download

Reloop NEON is a USB MIDI controller, so it is compatible with any current DJ and studio software that supports MIDI editing within the software. The full range of functions can be maxed out with Serato DJ for which an elaborate plug-and-play mapping was developed in close cooperation with Serato.

Reloop NEON runs completely plug-and-play with Serato DJ 1.7.1 or higher.

Generally, you can control all four decks with only one NEON controller, but of course it is also possible to use a dedicated NEON per deck. Consequently a connection of up to 4 devices is possible, whereby 2 controllers can be connected directly via smart link.

Yes, they are, and it works so well that even experienced trigger artists will have lots of fun.

Yes, after purchase the optionally availabe FLIP feature can be used directly with NEON. The expansion pack is available under: http://serato.com/dj/expansion-packs/flip

Yes, your hardware is class compliant with OSX 10.10 Yosemite and does not require any special drivers or firmware update. But please check your software website for official support info and release updates.




RP-8000

Yes, it works with Virtual DJ 8 - be sure to update to the newest version for full support.

Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support.

http://www.reloop.com/reloop-rp-8000#download


Beatmix 2

Yes, your hardware is class compliant with OSX 10.9 & 10.10 and does not require any special drivers. But we suggest to update your firmware to version 1.1 or higher if you have recognition problems.

Beatmix 2 downloads

Also, please check your software website for official support info and release updates.

Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support.

http://www.reloop.com/reloop-beatmix-2#download


Beatmix 4

Yes, your hardware is class compliant with OSX 10.9 & 10.10 and does not require any special drivers. But we suggest to update your firmware to version 1.7 or higher if you have recognition problems.

Beatmix 4 downloads

Also, please check your software website for official support info and release updates.

Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support.

http://www.reloop.com/reloop-beatmix-4#download


Tape

Basically, there is no storage size limit - but we advise to use sticks with max. 32 GB, as they have been tested successfully from us.
This does not apply to external HDs - only make sure that the HDs are formatted in FAT.
Generally not - but this is depending on the formatting. For FAT 32, the maximum size of a SINGLE file can be approx. 4 GB.
The drive should be formatted in FAT32 / FAT16 / FAT12. FAT32 is the most common and can be read / written from OS X and Win.


Keypad/Keyfadr

Bitwig Studio 1.1 or higher offers support for Keypad & Keyfadr:
http://www.bitwig.com

Bitwig support & help:
http://www.bitwig.com/en/support/faq.html