General Questions

An overview of all Reloop dealers worldwide can be found here.

Usually we call attention to products in our website's news area as soon as they are delivered to specialized trade. Precise delivery dates are available on many of our dealers websites.

Please refer to the dealer who sold you the device. Warranty claims and an optionally issued guarantee have to be asserted at your dealer. There you will obtain further information regarding repairs processing.

Should your dealer no longer exist please get in touch with our local distributor in your country.

Please get in touch with your dealer for questions concerning the current status of your repairing procedure.

Should not all parts be included in the delivery of your Reloop product as described on the gift box please get in touch with the dealer who sold you the product.

In order to save shipping costs Spare parts can be ordered via all authorized Reloop dealers. An overview of all Reloop dealers can be found here.
You can also order spare parts directly from us through our spare part inquiry.

We recommend not to open our devices by yourself for error diagnostics. Improper attempts to repair may lead to malfunctions. When experiencing defects please refer to the dealer who sold you the device.

System requirements can be found in the instruction manual and the product webpage. Please get in touch with us via contact formular, if you can not find the information you are searching for.

All Reloop instruction manuals contain a drawing and a description for the proper installation of your product. Should this not be of help please get in touch with us via our Support Ticket Request

You can find a list of discontinued products here. There you can find a better part of instruction manuals regarding discontinued products. If your product is not listed, please get in touch with us via the contact form.

Which devices fit into which cases is listed in the product description. For our controller cases we have added the inner dimensions in the product description.

Please refer to the comparison chart below.

IPAD compatibility

Please see the following compatibility list to find out whether an update to Big Sur is already possible for your product or not:

Product Software Status
ELITE Serato DJ Pro Supported
RMX-90 DVS Serato DJ Pro Supported
Mixon 4 Serato DJ Pro Supported
Mixon 4 djay Pro Supported
Ready Serato DJ Lite Supported
Ready djay Pro Supported
Buddy djay Pro Supported
TOUCH VirtualDJ Pro Supported
KUT Core Audio Supported
Beatmix 4 MK2 Serato DJ Lite Supported
Beatmix 2 MK2 Serato DJ Lite Supported
Beatmix 4 Serato DJ Lite Supported
Beatmix 2 Serato DJ Lite Supported
Terminal Mix 8 Serato DJ Pro Supported
Terminal Mix 2 Serato DJ Lite Supported
Terminal Mix 4 Serato DJ Lite Supported
Beatpad 2 djay Pro Supported
Beatpad 1 djay Pro Supported
Mixtour djay Pro Supported
Jockey 3 ME Traktor LE Unsupported
Jockey 3 Remix Traktor LE Unsupported
RP-8000 MK2 Serato DJ Pro Supported
RP-8000 Serato DJ Pro Supported
RP-2000 USB MK2 Core Audio Supported
NEON Serato DJ Pro Supported
iPhono 2 Core Audio Supported
Legacy products Unsupported

If a product is not supported or still under testing, we strongly recommend that you remain on current versions of macOS until the compatibility list is updated with your product. If your system is running flawlessly and you don't experience any issues either, we also recommend not to update.

UPDATED: 21st April 2021

Please see the following compatibility list to find out whether an update to macOS Monterey is already possible for your product or not:

Product Software Status
ELITE Serato DJ Pro Unsupported
RMX-90 DVS Serato DJ Pro Unsupported
Mixon 4 Serato DJ Pro Unsupported
Mixon 4 djay Pro Unsupported
Ready Serato DJ Lite Unsupported
Ready djay Pro Unsupported
Buddy djay Pro Unsupported
TOUCH VirtualDJ Pro Unsupported
KUT Core Audio Unsupported
Beatmix 4 MK2 Serato DJ Lite Unsupported
Beatmix 2 MK2 Serato DJ Lite Unsupported
Beatmix 4 Serato DJ Lite Unsupported
Beatmix 2 Serato DJ Lite Unsupported
Terminal Mix 8 Serato DJ Pro Unsupported
Terminal Mix 2 Serato DJ Lite Unsupported
Terminal Mix 4 Serato DJ Lite Unsupported
Beatpad 2 djay Pro Unsupported
Beatpad 1 djay Pro Unsupported
Mixtour djay Pro Unsupported
Jockey 3 ME Traktor LE Unsupported
Jockey 3 Remix Traktor LE Unsupported
RP-8000 MK2 Serato DJ Pro Unsupported
RP-8000 Serato DJ Pro Unsupported
RP-2000 USB MK2 Core Audio Unsupported
NEON Serato DJ Pro Unsupported
iPhono 2 Core Audio Unsupported
Legacy products Unsupported

If a product is not supported or still under testing, we strongly recommend that you remain on current versions of macOS until the compatibility list is updated with your product. If your system is running flawlessly and you don't experience any issues either, we also recommend not to update.

UPDATED: 15th September 2021

Please see the following compatibility list to find out whether an update to Windows 11 is already possible for your product or not:

Product Software Status
ELITE Serato DJ Pro Unsupported
RMX-90 DVS Serato DJ Pro Unsupported
Mixon 4 Serato DJ Pro Unsupported
Mixon 4 djay Pro Unsupported
Ready Serato DJ Lite Unsupported
Ready djay Pro Unsupported
Buddy djay Pro Unsupported
TOUCH VirtualDJ Pro Unsupported
KUT Core Audio Unsupported
Beatmix 4 MK2 Serato DJ Lite Unsupported
Beatmix 2 MK2 Serato DJ Lite Unsupported
Beatmix 4 Serato DJ Lite Unsupported
Beatmix 2 Serato DJ Lite Unsupported
Terminal Mix 8 Serato DJ Pro Unsupported
Terminal Mix 2 Serato DJ Lite Unsupported
Terminal Mix 4 Serato DJ Lite Unsupported
Beatpad 2 djay Pro Unsupported
Beatpad 1 djay Pro Unsupported
Mixtour djay Pro Unsupported
Jockey 3 ME Traktor LE Unsupported
Jockey 3 Remix Traktor LE Unsupported
RP-8000 MK2 Serato DJ Pro Unsupported
RP-8000 Serato DJ Pro Unsupported
RP-2000 USB MK2 Core Audio Unsupported
NEON Serato DJ Pro Unsupported
iPhono 2 Core Audio Unsupported
Legacy products Unsupported

If a product is not supported or still under testing, we strongly recommend that you remain on current versions of Windows until the compatibility list is updated with your product. If your system is running flawlessly and you don't experience any issues either, we also recommend not to update.

UPDATED: 15th September 2021

We fit all our dealers with promotional material. Please ask your dealer whether he has got a broshure or promo goodies such as Reloop stickers and key holders for you. Usually promotional material should be available at your dealer's shop. If this is not the case please ask him to get in touch with us.

Furthermore it is possible to order merchandise through our online Merch Shop.

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