General Questions

An overview of all Reloop dealers worldwide can be found here.

Usually we call attention to products in our website's news area as soon as they are delivered to specialized trade. Precise delivery dates are available on many of our dealers' websites.

We fit all our dealers with promotional material. Please ask your dealer whether he has got a broshure or promo goodies such as Reloop stickers and key holders for you. Usually promotional material should be available at your dealer's shop. If this is not the case please ask him to get in touch with us.

We can only send promotional material to dealers. Unfortunately a direct shipment to end customers is not possible.

We recommend to always use the latest djay version. However, it is still possible to use previous djay versions with your Reloop Mixon 4, Mixtour or Beatpad 2.

Please refer to the comparison chart below.

IPAD compatibility

Please see the following compatibility list to find out whether an update to Catalina is already possible for your product or not:

Product Software Status
ELITE Serato DJ Pro Supported*
RMX-90 DVS Serato DJ Pro Supported*
Mixon 4 Serato DJ Pro Supported
Mixon 4 djay Pro Supported
TOUCH VirtualDJ Pro Under testing
KUT Core Audio Supported
Beatmix 4 MK2 Serato DJ Pro Supported
Beatmix 2 MK2 Serato DJ Pro Supported
Beatmix 4 Serato DJ Pro Supported
Beatmix 2 Serato DJ Pro Supported
Terminal Mix 8 Serato DJ Pro Supported
Terminal Mix 2 Serato DJ Pro Supported
Terminal Mix 4 Serato DJ Pro Supported
Beatpad 2 djay Pro Supported
Beatpad 1 djay Pro Supported
Mixtour djay Pro Supported
Jockey 3 ME Traktor LE Supported**
Jockey 3 Remix Traktor LE Supported**
RP-8000MK2 Serato DJ Pro Supported
RP-8000 Serato DJ Pro Supported
NEON Serato DJ Pro Supported
iPhono 2 Core Audio Supported
Legacy products Unsupported

If a product is not supported or still under testing, we strongly recommend that you remain on current versions of macOS until the compatibility list is updated with your product. If your system is running flawlessly and you don't experience any issues either, we also recommend not to update.

*macOS Catalina 10.15.4

**Driver update required

UPDATED: 6th April 2020

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