On our Content Pages you will find a lot of useful information about the topic of DJing. We try our best to pass on the knowledge to our customers, keeping this area updated regularly and filling it with new content.
An overview of all Reloop dealers worldwide can be found here.
Usually we call attention to products in our website's news area as soon as they are delivered to specialized trade. Precise delivery dates are available on many of our dealers websites.
Please refer to the dealer who sold you the device. Warranty claims and an optionally issued guarantee have to be asserted at your dealer. There you will obtain further information regarding repairs processing.
Should your dealer no longer exist please get in touch with our local distributor in your country.
Please get in touch with your dealer for questions concerning the current status of your repairing procedure.
Should not all parts be included in the delivery of your Reloop product as described on the gift box please get in touch with the dealer who sold you the product.
In order to save shipping costs Spare parts can be ordered via all authorized Reloop dealers. An overview of all Reloop dealers can be found here.
You can also order spare parts directly from us through our spare part inquiry.
We recommend not to open our devices by yourself for error diagnostics. Improper attempts to repair may lead to malfunctions. When experiencing defects please refer to the dealer who sold you the device.
System requirements can be found in the instruction manual and the product webpage. Please get in touch with us via contact formular, if you can not find the information you are searching for.
All Reloop instruction manuals contain a drawing and a description for the proper installation of your product. Should this not be of help please get in touch with us via our Support Ticket Request
You can find a list of discontinued products here. There you can find a better part of instruction manuals regarding discontinued products. If your product is not listed, please get in touch with us via the contact form.
Which devices fit into which cases is listed in the product description. For our controller cases we have added the inner dimensions in the product description.
Please refer to the comparison chart below.
Djay comparison chart
Please see the following compatibility list to find out whether an update to Big Sur is already possible for your product or not:
If a product is not supported or still under testing, we strongly recommend that you remain on current versions of macOS until the compatibility list is updated with your product. If your system is running flawlessly and you don't experience any issues either, we also recommend not to update.
UPDATED: 21st April 2021
We fit all our dealers with promotional material. Please ask your dealer whether he has got a broshure or promo goodies such as Reloop stickers and key holders for you. Usually promotional material should be available at your dealer's shop. If this is not the case please ask him to get in touch with us.
Furthermore it is possible to order merchandise through our online Merch Shop.