Support Ticket Request

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Please fill out the form so that we may contact you.

Please note that we only process support requests in English and German.

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Personal Information

* First Name

* Last Name
* Country

* E-Mail

Question Type

* What kind of question?
- Technical
- Licensing
- General
- Feedback

Technical Question

* Product

Please be as precise as possible with the product name, e.g. RMX-90 DVS, Terminal Mix 8
Serial No. or Date Of Production

Your serial number can be found under the barcode on the rear label of the product, e.g. RC123456789.
* Software

Please select a software, if you are having an issue with a product and software. You can select "No Software Issue" if you are not having issues with any software

* Software Version

Please tell us the software version, so we can investigate the problem faster, e.g. v.9.8
* Operating System

Please select a operating system. You can select "No Operating System Issue" if you are not having issues with any software + OS + product

* Operating System Version Number

Please tell us the Version you are using, e.g. Windows 7, OSX 10.10 Yosemite, iOS 13.3.1, Android 6.0.1
* Processor

Please tell us which kind of Processor you are using, e.g. Intel Core i7-7820HQ

* How much RAM do you use?

e.g. 8 GB

Software Auth.

* For which Product do you need Software Auth.?

Please be as precise as possible with the product name, e.g. RMX-90 DVS, Terminal Mix 8
* Software

For which Software do you need the Auth.?

* Software Version

Please tell us the version number, e.g. v.9.8

Topic & Description

* Topic
* Description
* Privacy Policy
- I hereby confirm that I have read and agree with the privacy policy.

* Required Fields