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Please note that we only process support requests in English and German.
Please be as precise as possible with the product name, e.g. RMX-90 DVS, Terminal Mix 8
Your serial number can be found under the barcode on the rear label of the product, e.g. RC123456789.
Please select a software, if you are having an issue with a product and software. You can select "No Software Issue" if you are not having issues with any software
Please tell us the software version, so we can investigate the problem faster, e.g. v.9.8
Please select a operating system. You can select "No Operating System Issue" if you are not having issues with any software + OS + product
Please tell us the Version you are using, e.g. Windows 7, OSX 10.10 Yosemite, iOS 13.3.1, Android 6.0.1
Please tell us which kind of Processor you are using, e.g. Intel Core i7-7820HQ
e.g. 8 GB
For which Software do you need the Auth.?
Please tell us the version number, e.g. v.9.8
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