Questions regarding defective devices

Spare parts can be ordered via all authorized Reloop dealers. An overview of all Reloop dealers can be found here.

For your own safety all circuit diagrams are reserved for exclusive service partners. We recommend not to open our devices by yourself for error diagnostics. Improper attempts to repair may lead to malfunctions.

We recommend not to open our devices by yourself for error diagnostics. Improper attempts to repair may lead to malfunctions. When experiencing defects please refer to the dealer who sold you the device.

Should not all parts be included in the delivery of your Reloop product as described on the gift box please get in touch with the dealer who sold you the product.

Please get in touch with your dealer for questions concerning the current status of your repairing procedure.

Please refer to the dealer who sold you the device. Warranty claims and an optionally issued guarantee have to be asserted at your dealer. There you will obtain further information regarding repairs processing.

Should your dealer no longer exist please get in touch with our service department.