Product FAQ

  • Neon
  • Terminal Mix 8
  • BeatMix LTD.
  • Terminal Mix 2 Case
  • BeatMix
  • Terminal Mix 2
  • Terminal Mix 4

Yes, your hardware is class compliant with OSX 10.10 Yosemite and does not require any special drivers or firmware update. But please check your software website for official support info and release updates.

DJAY supports over 7000 devices for Android - needless to say the performance of audio and MIDI can vary a lot with such a vast number of hardware which do not follow one standard as for example Apple devices do.

In our experience all Nexus devices with a minimum of Android 5.0 had the best performance results. Some features as Keylock and Time-Stretching require devices with quad-core processors.

Also, its known that there are issues especially with Sony Android devices (distortion). Its some sort of hardware incompatibility, as each hardware manufacturer handles audio protocols differently.

That's why we cannot guarantee all Android hardware to be compatible. We do recommend Nexus devices which work reliable on Android platform with djay.

The current MFi chips from Apple do not support older 30-Pin iOS devices any more.
All Lightning (8-Pin) generation iPhone / iPod / iPad devices are supported.

1) Install the PCDJ LE version from the included CD or download it here:
PC: http://www.pcdj.com/downloads/dex2_le/reloop/PcdjDEX222_LE__Reloop1.exe
MAC: http://www.pcdj.com/downloads/dex2_le/reloop/PcdjDEX222_LE__Reloop1.pkg

2) Install and open the software. (Follow on screen instructions.)

3) Make sure you have the iPhono device plugged in when opening and registering the software, it needs to detect the sound device in order to run. Set the iPhono soundcard device (USB Audio Codec) as standard playback device in your OS.

4) To activate & unlock the PCDJ software: Enter your name, eMail and use the authorization key: N59A369C7LL7

5) Press "Get Code" and wait for the Activation eMail with the Unlock Code.

6) Enter the Unlock Code and start using PCDJ!

So far, we can confirm the compatibility of following Android devices:
- SAMSUNG Galaxy S5 (Android 4.4.2)
- LG Nexus 5 (Android 4.4.4)
- ASUS Google Nexus 7 (2013): (Android 5.0/5.0.1)
- HTC Nexus 9: (Android 5.0/5.0.1)
Regular dynamic microphones with an impedance of > 400 ohms are recommended.

Yes, after purchase the optionally availabe FLIP feature can be used directly with NEON. The expansion pack is available under: http://serato.com/dj/expansion-packs/flip

Reloop NEON runs completely plug-and-play with Serato DJ 1.7.1 or higher.

Yes, they are, and it works so well that even experienced trigger artists will have lots of fun.

Generally, you can control all four decks with only one NEON controller, but of course it is also possible to use a dedicated NEON per deck. Consequently a connection of up to 4 devices is possible, whereby 2 controllers can be connected directly via smart link.

Reloop NEON is a USB MIDI controller, so it is compatible with any current DJ and studio software that supports MIDI editing within the software. The full range of functions can be maxed out with Serato DJ for which an elaborate plug-and-play mapping was developed in close cooperation with Serato.

It must be installed at least Android 4.1 on the tablet. Further the tablet must support USB host mode.

Bitwig Studio 1.1 or higher offers support for Keypad & Keyfadr:
http://www.bitwig.com

Bitwig support & help:
http://www.bitwig.com/en/support/faq.html

Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support.

http://www.reloop.com/reloop-rp-8000#download

Yes, it works with Virtual DJ 8 - be sure to update to the newest version for full support.

Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support.

http://www.reloop.com/reloop-beatmix-4#download

Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support.

http://www.reloop.com/reloop-beatmix-2#download

Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support.

http://www.reloop.com/reloop-beatpad#download

Yes, it works with Virtual DJ 8 - be sure to update to the newest version for full support.

http://www.virtualdj.com/documents/Reloop%20Beatpad%20-%20VirtualDJ%208%20Operation%20Guide.pdf

Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support.

http://www.reloop.com/reloop-terminal-mix-8#download

Yes, there are TRAKTOR PRO Mappings available in the download tab - be sure to update to the newest version for full support.

http://www.reloop.com/reloop-neon#download

No, for most cases it is sufficient if you only connect one USB port. We have included the Dual USB cable for situations when you have linked two NEON's together and your computer does not supply sufficient power.

Generally not - but this is depending on the formatting. For FAT 32, the maximum size of a SINGLE file can be approx. 4 GB.
The drive should be formatted in FAT32 / FAT16 / FAT12. FAT32 is the most common and can be read / written from OS X and Win.
This does not apply to external HDs - only make sure that the HDs are formatted in FAT.
Basically, there is no storage size limit - but we advise to use sticks with max. 32 GB, as they have been tested successfully from us.

Yes, your hardware is class compliant with OSX 10.9 & 10.10 and does not require any special drivers. But we suggest to update your firmware to version 1.1 or higher if you have recognition problems.

Beatmix 2 downloads

Also, please check your software website for official support info and release updates.

Yes, your hardware is class compliant with OSX 10.9 & 10.10 and does not require any special drivers. But we suggest to update your firmware to version 1.7 or higher if you have recognition problems.

Beatmix 4 downloads

Also, please check your software website for official support info and release updates.

How set up PLAY with OS X
-> For PLAY generation 2 interfaces

Here is a quick guide to set up your PLAY interface (generation 2) for OSX with a DJ software like Traktor.

Note:
> This guide is just for PLAY generation 2 interfaces.
> Serial numbers are G1209xxx / G1308xxx
> You can also identify the G2 interfaces by a square metal plate in between the RCA outputs 1 & 2 (see picture below)

Step 1
Connect your interface and open AudioMIDI Setup application

Step 2 (Picture 1: Create Device)
- Create a new Aggregate Device (Main Device)
- Select the Outputs "SPEAKER" and "HEADPHONE OUT"
- If you want you can rename the new device, e.g. "PLAY"

Step 3 (Picture 2: Select Device)
- Open your DJ software as Traktor and open the preferences
- Go to AUDIO setup and select the newly created Audio device (e.g. "PLAY")
- If you want you can select the sample rate to reduce latency (this is dependant on how fast your computer is)

Step 4 (Picture 3: Route Audio Channels)

> Internal Mixer Mode (Switch Selector on PLAY to "HP/MST")
- Select Outputs 1/2 for Master
- Select Outputs 3/4 for Monitor

> External Mixer Mode (Switch Selector on PLAY to "OUT 1/2")
- Select Outputs 1/2 for Channel 1
- Select Outputs 3/4 for Channel 2

Forum thread:
Link

When Terminal Mix is connected and Serato DJ or Intro still says that your hardware is disconnected please try the following steps:

1. Ensure that Serato DJ (or Intro) is closed.
2. Connect your Terminal Mix device.
3. Open Finder and open Audio MIDI Setup.
4. Click on "Window" in the menu and open "Show MIDI Window".
5. Search for "Terminal Mix (2 or 4)". If you can see the name here, your Terminal Mix should be installed correctly. If your device is connected, but shows something else, then try the following:
6. Disconnect your Terminal Mix; remove the device in MIDI-Studio by clicking the remove device button.
7. Reconnect your device. It should now be displayed as "Terminal Mix 2 (or 4)".

First of all please make sure your audio settings are correct:

Open Preferences > Sound Setup

Windows:

Inputs: LINE-INs
Outputs: HEADPHONES (Master Chan 1& 2 / Chan 3 & 4)
Sound card: ASIO (Reloop ASIO)

Mac:

Inputs: LINE-INs
Outputs: HEADPHONES (Master Chan 1& 2 / Chan 3 & 4)
Sound card: 4-IN/4-OUT CARD (Terminal Mix)

Select the default Skin (Preferences > Skins > VirtualDJ 7 (2 Decks).

You will now find an "AUX"-button above the channel VU-meter which you just have to activate.

Additionally you can set a keyboard shortcut to define which deck to use as Line input.

Note: You have to set the "Input Routing" switch found on your Terminal Mix to "SW".

Use the mapping ADD or IMPORT functions within the Traktor preferences. Please also refer to the Native Instruments Traktor manual of how to import custom mappings into Traktor. Mappings can be founded in the download section.

Jog Wheel does not react properly?
Please download our PDF and follow all instructions for a successful jog wheel reset. Download PDF

No, currently Serato DJ Intro features 2 virtual decks only, visit
http://serato.com/dj-intro for specs & update information.

4-Decks are already supported with the included Virtual DJ version, as well as with the provided Traktor Pro mappings.

No, the Terminal Mix comes Plug and Play with Serato DJ Intro. 4-Deck Traktor Pro Mappings & Virtual DJ Pro Mappings are available as download.

Further information & software specs:
http://serato.com/dj-intro

You can download the mapping here.

Install the included VDJ Reloop LE Edition and the Skin will be also available.

Yes, press CTRL+SHIFT+R on your keyboard.

Use your mouse and click on 'DJ-FX' or SAMPLES on your computer screen to change between the views.

Use your mouse to drop samples/songs from your Serato playlists and crates or iTunes libary into the sample slots. Go to 'Samples' on your main Serato DJ Intro screen and drag and drop the files into the sample slots.

This feature is already available In Virtual DJ and Traktor Pro.

Currently it´s only possible to choose and/or change the effects by using the computer mouse and Serato DJ Intro main screen – as this is a limitation of Serato DJ Intro. Go to 'DJ-FX' and choose/change effects there.

This feature is already available In Virtual DJ and Traktor Pro.

Please download our PDF and follow all instructions for a successful jog wheel reset.

Download PDF

Use the mapping ADD or IMPORT functions within the Traktor preferences. Please also refer to the Native Instruments Traktor manual of how to import custom mappings into Traktor. Mappings can be founded in the download section.

No, currently Serato DJ Intro features 2 virtual decks only, visit
http://serato.com/dj-intro for specs & update information.

4-Decks are already supported with the included Virtual DJ version, as well as with the provided Traktor Pro mappings.

No, the Terminal Mix comes Plug and Play with Serato DJ Intro and Virtual DJ (4-Deck Reloop Edition). 4-Deck Traktor Pro Mappings are available as download.

Further information & software specs:
http://serato.com/dj-intro

Ableton 9.06 or higher offers plug and play support for Keypad & Keyfadr.